Hiring a Virtual Assistant: 4 Things to Consider

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Hiring a virtual assistant is an important business decision. All virtual assistance is not equal because the industry is actually very diverse— here is a quick primer on the major differences between virtual assistance offerings and what they mean for you as a business owner:

Foreign vs. Domestic

A foreign virtual assistant will be cheaper but there will be cheaper but the language barrier makes it difficult to get complex tasks completed precisely and slows down efficiency as misunderstandings are worked out. If you need ongoing communication on constantly changing assignments, it may be best to overlook foreign assistants.

By working with an American virtual assistant, you are able to bypass these difficulties. The cost difference may be easily justified by the increase in productivity.

Company vs. Individual

Another way that the virtual assistant industry is split is between companies providing virtual assistance and individuals working alone. Working with someone alone, you have the benefit of being one of very few clients but you may invest many hours into training only to find that the individual that you are working with moves on to other things. Also, they may not be able to support you during, for instance, vacations or emergencies.

A virtual assistant company such as Golean Health is set up in such a way that there is backup and redundancy because we work as a team. If your virtual assistant goes on vacation, your tasks will be covered by another employee till they get back.

Skills and Resources

Many people are drawn to virtual assistants because it is an extremely flexible service — this is actually one of the defining characteristics — you are essentially purchasing blocks of man hours that can be used almost any way you wish, on whatever your business needs.

It’s probably not important that your virtual assistant have prior training in your industry (though it might be). Rather, you should be looking for someone that is organized, quick learning, and with a “can do” attitude.

Where specific skills are needed, such as experience with a particular piece of software, you may find that a virtual assistant company is better suited than an individual simply because they have more people on hand and so a wider variety of skills, talents, and resources are available to you.

Hours of Availability

While 24/7 support is the ideal, most small businesses do not need constant support. We are available during business hours and we have very few problems with working hours. If a client has a task after hours, they are able to send us an email and we pick it up the next morning.

If you are working with a foreign company, you may want to be sure that they are fully staffed during your hours of operation and not running on skeleton staff while the brunt of the work is done later.

 

What Does It Take to Be a Virtual Medical Assistant?

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Are you in search of a new career? If you have a sudden fancy for an online job and feel that virtual medical assistance is interesting for you, then there are some considerations you must think on.

Going into a new career, especially one not so familiar with you, is a challenge. Being a virtual medical assistant may sound like a flashy job title, but it is also far from being just a walk around the park. There are a few things you need to figure out or pick up before starting on this new career. You will need them to be able to live up to the expectations of the job.

While it could be expected that you already have a grasp of basic assisting tasks like business correspondence through calls and emails, balancing schedule of appointments and day-to-day errands, or document handling and writing, the more technical tasks involved in the job description is an important study. Although they could also be learned while on the job, it is to your advantage to have even a simple background.

Here are three considerations to look into before trying out the virtual medical assisting niche:

 

  1. Familiarity with a Virtual Medical Assistant’s Tasks

What exactly do you know about the job description? Do you know enough to understand what will be expected of you?

To be in this line of work you must first understand the kind of work you will be doing for clients. The more that you know about the different tasks, and more importantly how to do them accordingly, the more you will succeed in this job. Prior knowledge, or better yet a background in medical practice, will go a long way and pave the path for your easy adaptation to the job making everything easier for you.

 

  1. Knowledge of Basic Medical Terminologies and Technicalities

What exactly do you know about the basics of medical terminologies and technicalities? Do you think it will be easy for you to learn and pick up things along the way?

This is why it will be a good start if you have a background in medical practice like working in the medical field once, maybe as a nurse, a nursing aid, and the likes. This way you already have an idea of how this field operates making your work all the more easier, and only having to learn a few things.

Being a virtual medical assistant, you will have to encounter medical terminologies and jargons in your daily assistance to a medical practitioner. If you already understand them beforehand, you will be a very effective and efficient assistant as opposed to having to still learn them on the side while doing your tasks. Of course, the latter is doable and possible, but just imagine how more convenient it will be for both you and your client if you already have an inside scoop on how this world works. It will also mean less training time.

Technicalities will come around anytime while dealing with different tasks for your client like doing some paperwork or communicating with patients. Questions regarding illnesses and appointments from patients or colleagues of your client will no doubt be laced by these terminologies and technicalities, so you have to be ready for them. Understanding their barest meaning will help you do your work well with hardly any hitch.

 

  1. Proficiency of Administrative and Internet Skills

How well do you understand administrative work? Can you manipulate the computer well, or maneuver through the net like coasting a well-paved road?

You probably already know how to do most of the basic office work. After all, anybody can answer the phone, take down notes, manage documents, and oversee schedules and reminders. But, as a medical virtual assistant, there are some tasks that will involve highly technical topics relating to the medical practice like medical transcription, medical research, and documenting medical records. There are other skills that you may need to learn as you go along as well to keep up with the demands of the job and the nature of the tasks.

You may already be tech savvy, and that is a plus point for you since technology and the internet will always be present in your tasks. The best example would be when doing research, where your internet skill will definitely come in handy. You may have to do some basic website maintenance, blog posting or commenting, and social media marketing depending on what you and your client agree upon. Are you familiar with these? Maybe, it’s time to do so.

Trying something new is not easy, more like an uneven patch of dirt road. It is a struggle you have to surpass through patience and practice. But before going on the journey, there are some gears you need to equip yourself with. As some say, don’t march into a battle unarmed, which is really a sound philosophy to have. After all, how can you fight if you can’t even throw a punch?

So, after reading these considerations, what have you decided? Are you interested in becoming a medical virtual assistant?

 

Save Time. Make More Money. Grow Your Practice. Let Golean Health take care of your office needs while you and your staff spend more time serving your patients.